Last updated: 27/04/2026

This Privacy Policy describes how Qure Hydration Trading LLC ("Qure", "we", "us", or "our") collects, uses, and protects your personal information when you visit qurehydration.com or purchase our products.

WHAT WE COLLECT

When you place an order or interact with our website, we may collect:

- Name and contact information (email, phone, delivery address)
- Payment information (processed securely via Shopify Payments — we never store full card details)
- Order history and preferences
- Browsing data (cookies, IP address, device info)
- Communications with us (emails, support messages)

HOW WE USE YOUR INFORMATION

We use your data to:

- Process and deliver your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing emails (only with your consent — you can unsubscribe anytime)
- Improve our website and product offerings
- Comply with UAE legal obligations
- Prevent fraud and protect our customers

WHO WE SHARE YOUR DATA WITH

We share your information only with trusted partners required to deliver your order:

- Shopify (our e-commerce platform)
- Our shipping partners (to deliver your order)
- Payment processors (to handle transactions securely)
- Email marketing services (only if you've subscribed)
- Government authorities (only when legally required)

We never sell your personal information to third parties.

COOKIES

We use cookies to improve your shopping experience, including:

- Essential cookies (required for the site to function)
- Analytics cookies (to understand how visitors use our site)
- Marketing cookies (to show relevant ads — only with your consent)

You can manage cookies through your browser settings.

DATA RETENTION

We keep your information only as long as necessary to:

- Fulfill your orders and provide customer support
- Comply with UAE tax and accounting requirements (typically 5 years)
- Honor your marketing preferences

You can request deletion of your data at any time by emailing info@qurehydration.com.

YOUR RIGHTS

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the right to:

- Access the personal data we hold about you
- Correct any inaccurate information
- Request deletion of your data
- Withdraw consent for marketing
- File a complaint with the UAE Data Office

To exercise any of these rights, email us at info@qurehydration.com.

DATA SECURITY

We use industry-standard security measures to protect your information:

- SSL encryption on all transactions
- PCI-compliant payment processing
- Secure server hosting via Shopify
- Restricted access to customer data (only authorized team members)

CHILDREN'S PRIVACY

Qure products are formulated for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. The "Last updated" date at the top reflects the most recent changes. Significant changes will be communicated via email to subscribers.

CONTACT US

Questions about how we handle your data?

Email: info@qurehydration.com
WhatsApp: +971 56-466-0806

Qure Hydration Trading LLC
Oud Metha, Al Amri Building
Showroom No. 2, Dubai, United Arab Emirates